Terms and Conditions
Last updated: 9 April 2026
OUTER INK LASER TATTOO REMOVAL PTY LTD
SERVICE PROVIDER AGREEMENT
This Agreement is made between OUTER INK LASER TATTOO REMOVAL PTY LTD (ACN 669 786 798) (“the Company”) and the Client accessing and using the Services.
Definitions
Client means that client which engages the Services of the Company pursuant to these terms and conditions and as identified by the Medical History form and Informed Consent document.
Fees means the fees payable by the Client to the Company in consideration for the Services.
Informed Consent document means the Informed Consent for Laser Tattoo Removal document provided to the Client by the Company.
Disclaimer and Waiver of Liability document means the Disclaimer and Waiver of Liability document provided to the Client by the Company.
Intellectual Property means all existing and future intellectual property rights including, but not limited to, copyright (both present and future subsisting throughout the world), registered and unregistered trademarks, trade names, slogans, logos, emblems, computer data and digital representations, designs, industrial designs, drawings, trade secrets, visual representations, registered and unregistered patents, know-how and patentable inventions held in the Courses, Materials, Training, Presentation, and the Services.
Medical History form means the Medical History Form for Laser Tattoo Removal provided to the Client by the Company and completed by the Client.
Packages means the laser tattoo removal plan and number of sessions provided as agreed upon between the Company and the Client.
Services means the laser tattoo removal procedure provided by the Company, including all treatments contained in a Package purchased by the Client.
1. Appointment
1.1 The Client engages the Company, and the Company accepts the appointment and will carry out laser tattoo removal (“Services”) on the terms and conditions set out herein.
2. Obligations of the Company
2.1 The Company must provide the Services with a high degree of diligence, quality and efficiency, devote its time, attention and skill to the performance of the Services.
3. Deliverables and Services
3.1 The Parties agree that the Company shall provide the Services.
3.2 The Company warrants that as at the date of this Agreement:
(a) the Services will be performed:
(i) with due care and skill in as competent and professional manner as reasonably possible;
(ii) in accordance with generally applicable industry standards; and
(iii) in accordance with all applicable laws and regulations; and
(b) the Company and its employees, agents, and contractors, are knowledgeable and have the requisite qualifications and experience in the field in which the Company has been appointed.
4. Obligations of the Client
4.1 The Client agrees that it shall provide sufficient details, material, and information, including disclosure of any and all medical conditions (“Client Information”) to the Company as reasonably requested by the Company to allow it to carry out the Services.
4.2 The Client agrees that the Client Information shall be true and correct, and that the Company shall not be held liable for any false, misleading, and/or incorrect information provided by the Client, including but not limited to the consequences of receiving the Services with a medical condition that was unknown to the Client and/or undiagnosed at the time the Services were performed.
4.3 The Client agrees and acknowledges that any delay caused by the Client failing to provide the Client Information to the Company may cause delay to, or suspension of, the provision of Services by the Company. Further, the Client agrees that the Company shall not be liable for any delay to the provision of the Services caused by the failure of the Client to provide the Client Information in a timely manner.
4.4 The Client agrees that the Company may use, reproduce, edit, exhibit, project, display, copyright, and/or publish photography images and/or moving pictures and/or videotaped images of the Client’s results, provided that they are anonymised (ie: video taken from the back and showing no identifying features) and used solely in conjunction with marketing and advertising of the Company. In the event that the Company wishes to use de-anonymised images of the Client, it is agreed that the Company shall make all reasonable endeavours to obtain the written consent of the Client for the use of such images and content.
5. Fees and Invoices
5.1 The Client agrees to pay to the Company the service fees plus GST (“Fees”) in consideration of the provision of the Services.
5.2 The Client shall pay all Fees as follows:
(a) a non-refundable booking fee as quoted by the Company at the time of booking is required to secure an initial consultation. This fee will be credited towards any treatment purchased Packages by the Client should the Client wish to proceed with the tattoo removal should the Client proceed with the Services; and
(b) all other fees for services as quoted and accepted by the Client.
5.3 The Client agrees and acknowledges that failure to attend the initial consultation will result in the forfeiture of the booking fee. In the event that the client is late to their booking the Company reserves the right to withhold the booking fee and not credit the booking fee for a further initial consultation booking at its sole and absolute discretion.
5.4 The Company may provide a receipt of payment of the Fees upon request from the Client.
5.5 In the event that this Agreement is terminated pursuant to clause 9 of this Agreement, then the Client agrees to immediately pay any unpaid Fees for any performed services and that the Company may, at its sole discretion agree to refund or waive the balance of any unpaid instalment plan or outstanding Fees at its sole and absolute discretion.
5.6 The Client agrees and acknowledges that in the event that the Client fails to pay an invoice by its due date, that access to, and/or provision of, the Services may be suspended or denied at the Company’s sole and absolute discretion.
5.7 Dishonoured payments will incur a $25.00 administrative fee. In the event that the Client’s account incurs a second dishonoured payment, the Company reserve the right to suspend further provision of Services.
5.8 Should it become necessary for the Company to enforce any term of this Agreement either through legal representation, collection agency, or directly through a small claims Court, then the Client agrees that it shall pay all reasonable legal fees, agency fees, court costs, and other reasonable collection costs.
5.9 The Company reserves its rights to review, amend, or vary its Fee structure at any time, provided it gives the Client fourteen (14) days written notice of any variation.
Refunds
5.10 To the extent permissible by law, the Company will not refund, exchange, or redeem for cash any Fee or Deposit made to it for Services (“Payment”), unless otherwise agreed by the Company in writing.
5.11 The Company will only exchange a Payment where the Company has made a fundamental error or mistake, in which case the exchange shall be limited to a replacement of the Services.
6. Acceptance of end of Services
6.1 Upon the completion of the Services, the Client has thirty (30) days to notify the Company in writing that they are not satisfied with the results of the Services. If the Client does not notify the Company as required by this clause 6, then the Client is considered to have accepted the Services.
7. Further services
7.1 Upon receiving notice pursuant to clause 6 of this Agreement, or after the Client has received no less than twelve (12) treatments pursuant to the Services, the Company may elect, at its sole and absolute discretion, to offer further free Services to the Client until the Client is satisfied with the results of the Services.
7.2 In the event an offer pursuant to clause 7.1 is accepted by the Client, the Client acknowledges and agrees that:
(a) if the Company is of the opinion that further sessions would not improve the results, the Company may elect to cease the further free Services; and
(b) if the Company is of the opinion that excessive further sessions are required to improve the results, the Company may elect to cease the further free services and require that the Client enter into a new paid treatment plan for Services.
8. Privacy
8.1 This Agreement and all details provided by you pursuant to this Agreement, Medical History form, and Informed Consent form, including the all Client information, shall be subject to the Company’s Privacy Policy, which forms part of this Agreement is set out on the Company’s website at outerinklaser.com.au.
8.2 The obligations of confidentiality set out in this Clause 6 of this Agreement are continuing and shall survive for five (5) years from the termination of this Agreement.
9. Termination
9.1 This Agreement may be terminated by mutual agreement between the Parties.
9.2 The Company may immediately terminate this Agreement if:
(a) the Client commits any act of dishonesty, fraud, wilful disobedience, or wilful misconduct in the course of carrying out this Agreement, including but not limited to being untruthful when completing the Medical History form;
(b) the Client does not attend three (3) consecutive treatment sessions, or is not contactable by the Company for a period of twelve (12) months;
(c) the Client behaves in an aggressive manner towards the Company’s staff, employees, agents, and/or associated entities; and
(d) the Customer breaches any material term contained this Agreement, including but not limited to any term contained in clause 5.
10. Client acknowledgments and warranties
10.1 The Client agrees and acknowledges that the complete removal of a tattoo is not guaranteed and individual results vary depending on several factors included but not limited to the clients skin tone, colour of the tattoo, location of the tattoo, the level of ink within the tattoo, age of the tattoo and any other health or associated factors.
10.2 The Client agrees and acknowledges that no warranties, guarantees or assurances have been made regarding the final results by the Company, including:
(a) that laser tattoo removal is not guaranteed to completely eliminate all tattoo ink;
(b) that laser tattoo removal is not guaranteed to restore the Client’s skin to its original appearance; and
(c) the effectiveness of aftercare products.
10.3 The Client agrees and acknowledges that whilst the number of sessions required for best results is generally to obtain Services with Packages of between eight (8) to twelve (12) sessions, some Clients may require additional sessions. This is particularly the case for those Clients with lower immune systems, smokers and/or excessive drinkers.
10.4 To the extent that any warranty is made, the sole and exclusive remedy for breach of any warranty is that the Company re-provide the Services.
10.5 The Company reserves the right to refuse or cancel the Services and Packages purchased by the Client at any time if the Client appears to be under the influence of alcohol, drugs or any substance that impairs their behaviour. Additionally, any aggressive, threatening or inappropriate behaviour towards any employee of the Company will result in the immediate termination of the appointment. In such circumstances, it is at the sole discretion of the Company to charge the full service fee and restrict any future appointments.
10.6 The Company reserves the right to cease the continuation of Services despite sessions remaining in circumstances where the Company is satisfied with the results or the Service has been completed to the best of its ability and the technological capabilities for laser tattoo removal, and that no further treatment will alter the results.
11. Limitation of Liability
11.1 Except as provided for in this Agreement, the Company makes no representation of any kind, express or implied with respect to the delivery of the Services.
11.2 The Company’s liability is limited pursuant to the Informed Consent document and Disclaimer and Waiver of Liability document.
11.3 No warranty is made by the Company in respect to:
(a) that the Service will meet the Client’s specific requirements;
(b) that the Service will be uninterrupted, timely, secure, or error-free;
(c) the quality of any products, services, information, or other items purchased or obtained by the Client through the Service will meet the Client’s expectations; and
(d) that any errors in the Service will be corrected.
11.4 The Company shall not be held liable for any thing mentioned in this Agreement, the Informed Consent document, or Disclaimer and Waiver of Liability document, as not being the liability of the Company, or as being the sole liability of the Client.
11.5 The Client agrees to indemnify, defend and hold harmless the Company, its related entities, shareholders, agents, affiliates, employees, directors and officers, from any and all liability, claim, loss damage, demand or expense (including reasonable legal costs) asserted by any third party due to, arising from, or in connection with any breach by either party of the terms of this Agreement, the Informed Consent document, and/or Disclaimer and Waiver of Liability document. This includes, without limitation, any representation or warranty contained herein, any fraudulent conduct committed or negligence by either party, all liabilities related to the Services, any investigation or government claim, and/or any intellectual property claims associated with any and all copy and images supplied by either Party and its associated use thereof.
11.6 If Australian Consumer Law or any other legislation implies a condition or warranty into this Agreement in respect of the Services supplied, and the Company’s liability for breach of that condition or warranty may not be excluded but may be limited, clauses 11.1, 11.2 and 11.5 does not apply to that liability and instead the Company’s liability for such breach is limited to the Company supplying the services again or paying the cost of having the services supplied again by a third party.
12. This Agreement
12.1 This Agreement shall be subject to the laws of the State of Queensland, Australia and the parties irrevocably submit to the non-exclusive jurisdiction of the Courts of Queensland.
12.2 Any provision of, or the application of any provision of, this Agreement which is prohibited in any jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition.
12.3 Any provision of, or the application of any provision of, this Agreement which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.
12.4 If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in this Agreement.
12.5 The failure of either party at any time to require performance by the other party of any provision of this Agreement does not affect the party’s right to require the performance at any time.
12.6 The waiver by either party of a breach of any provision must not be held to be a waiver of any succeeding breach of the provision or a waiver of the provision itself.
12.7 This Agreement supersedes all previous agreements, arrangements, understandings, representations or any other communication in respect of the subject matter of this Agreement and embodies the entire agreement between the parties.
12.8 This Agreement may not be changed or modified in any way subsequent to its execution except in writing signed by the parties.
12.9 In this Agreement, headings are for convenience only and do not affect the interpretation of this Agreement and, unless the context otherwise requires:
(a) words importing the singular include the plural and vice versa;
(b) words with a capital letter where defined in this Agreement have that meaning;
(c) words importing a gender include any gender;
(d) other parts of speech and grammatical forms of a word or phrase defined in this Agreement have a corresponding meaning;
(e) an expression importing a natural person includes any company, partnership, joint venture, association, corporation or other body corporate and vice versa;
(f) a reference to any thing (including, but not limited to, any right) includes a part of that thing;
(g) a reference to a party in a document includes that party’s successors and permitted assigns;
(h) a reference to a statute, regulation, proclamation, ordinance or by-law includes all statutes, regulations, proclamations, ordinances or by-laws varying, consolidating or replacing it, and a reference to a statute includes all regulations, proclamations, ordinances and by-laws issued under that statute;
(i) a reference to a document or agreement includes all amendments or supplements to, or replacements or novations of, that document or agreement.
12.10 The foregoing provisions of this Agreement apply except as otherwise agreed in writing between the Client on the one hand and the Company on the other.
Contact
If you have questions about these Terms, please contact us:
Outer Ink Laser Tattoo Removal
Email: outerinklaser@gmail.com
Phone: 0434 005 622
Address: Suite 23, 207 Currumburra Rd, Ashmore QLD 4214